As Monica and I (& Alison Wesel) stated in our article “8 Years of institutional assessment feedback: students’ satisfaction with library services“, developing quality questions to ask students is key to a quality satisfaction survey. It is important to ask both qualitative and quantitative questions over as a longitudinal as was practiced at the institution in this study. If you need guidance on adding library questions to a student satisfaction survey or how to craft questions for your institution’s survey, please contact us as we have many years of experience.
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